Cancellation policy

Some items in our store are offered as a subscription. This cancellation policy explains how you can change or cancel those purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries, based on the frequency you select at checkout. Your payment details are stored securely and you'll be charged for each delivery.

Cancel or change anytime

You can cancel, skip a delivery, or change how often it arrives at any time. There's no minimum number of orders and no cancellation fee. Your order confirmation emails include a link to manage your subscription, or email support@zazzaroo.com with your order number and we'll take care of it.

When changes take effect

Changes apply to your next scheduled order as long as we receive them before that order is processed. Once an order is processed we can't cancel it, but the Happy Pet Promise still applies once it arrives.

Billing

You're charged on each delivery date at the subscription price in effect at that time. Your discount holds as long as the subscription stays active. If you cancel and restart later, the price is whatever's current.

Refunds

Subscription orders are covered by the same 30-day Happy Pet Promise as everything else. See our Refund Policy for details.

Questions

Email support@zazzaroo.com. We answer every message.