Shipping & Returns

The Happy Pet Promise

Pets are particular. If something isn't right for yours — wrong size, wrong texture, wrong everything — tell us within 30 days and we'll work it out with you. No photographs of your disappointed dog required.

Sometimes working it out means a return. Sometimes it means a refund and you keep the thing. We'll tell you which, and we'll tell you before you box anything up.

Shipping

Orders are processed within 1–2 business days. Standard delivery arrives in 3–7 business days depending on your location. You'll get tracking by email as soon as your order ships.

Free shipping: every bundle ships free, and any order of $150 or more ships free within the US. Bundles count toward the $150, so add-ons in the same order can ship free too.

Otherwise, shipping is calculated at checkout based on weight and destination. Larger items such as beds and stairs ship separately from smaller accessories, so a single order may arrive in more than one box.

Returns

Email us with your order number to start. We'll send instructions and let you know whether we need the item back — don't ship anything until you've heard from us.

Items should be in the condition you received them. Gently tested by a pet is fine. Thoroughly destroyed is not.

Vacuum-sealed items, beds especially, can't come back once the seal is broken — they can't be repacked. If one isn't working out, reach out anyway. The promise still applies; the solution just looks different.

Refunds go back to your original payment method within 5–7 business days of us receiving the return, or of us approving a refund where no return is needed.

Damaged or wrong item

Send us a photo and your order number. We'll replace it or refund it, whichever you prefer, and you won't need to ship anything back.

Questions

Reach us any time through our contact page. We answer every message.