Refund policy

The Happy Pet Promise

Pets are particular. If something isn't right for yours — wrong size, wrong texture, wrong everything — tell us within 30 days of delivery and we'll work it out with you.

Sometimes working it out means a return. Sometimes it means a refund and you keep the item. We'll tell you which before you box anything up, so please don't ship anything back until you've heard from us.

How to start a return

Email support@zazzaroo.com with your order number and a short note about what isn't working. We'll reply with instructions and let you know whether we need the item back.

Condition

Items should be in the condition you received them. Gently tested by a pet is fine. Thoroughly destroyed is not.

Items that can't be returned

Vacuum-sealed items, beds especially, can't come back once the seal is broken — they can't be repacked or resold. If one isn't working out, reach out anyway. The promise still applies; the solution just looks different.

Any product with a return restriction says so on its product page.

Refunds

Approved refunds are issued to your original payment method within 5–7 business days of us receiving the return, or of us approving a refund where no return is needed. Original shipping charges aren't refunded unless the item arrived damaged or we sent the wrong thing.

Return shipping is arranged case by case. We'll tell you who covers it when you contact us.

Damaged or wrong item

Send a photo and your order number. We'll replace it or refund it, whichever you prefer, and you won't need to ship anything back.

Exchanges

The fastest way to exchange is to contact us, return the original if we ask for it, and place a new order for what you want instead.

Questions

Email support@zazzaroo.com. We answer every message.